Our Services
We support our clients at every stage through diversified services with expert advice and concrete actions to excel and innovate in the sustainable management of your Customer Interactions.
Operational Excellence
We provide tailored approachs and define KPI's to help your business achieve efficiency and excellence in operational service with optimized costs. We act on organizational structure, sizing and staffing, resource planning, process optimization, quality assurance, skills mgt, knowledge mgt and tool improvement and integration.
Digital Transformation & Omnichannel Mgt
Our digital transformation service supports you in modernizing your customer service. We help you integrate new channels and technologies to optimize customer interactions, improve operational efficiency, and provide a seamless and modern customer experience. We offer services tailored to your needs for a successful and sustainable digital transformation.
Smart Orchestration and Automation
We help you to implement and leverage smart routing, voicebots, chatbots, and virtual agents to enhance your operational services. We design Conversational AI solutions to streamline processes, reduce response times, and provide seamless, efficient interactions for your customers. Our approach is tailored to meet your business needs and elevate your operational service capabilities.
Workforce Engagement and
AI Experience
We work closely with the frontline management to better understand Customer Service Officers needs. We care that they are fully engaged and motivated through clear processes and appropriate tools, including AI-assisted tools, to make each interaction more effective and create the simplest, most user-friendly environment for Officers to thrive. Naturally elevating the customer experience
Customer Experience
We ensure that every interaction your customers have with your business is part of a smooth journey, creating a memorable experience.
By combining intelligent automation with genuine human interaction, we strike the right balance: automation delivers speed and autonomy for simple requests, while human contact provides empathy and added value in complex situations. Both channels aiming to contribute to first-time resolution. Through your Quality Assurance Plan, we run a continuous feedback loop so customer insights are seamlessly integrated into the service process, driving ongoing improvement.
New Challenges and
Innovation Program
At Manag’in, innovation goes far beyond technology. It is first and foremost our ability to deliver new and impactful ideas that drive lasting transformation for our clients.
We strive to innovate on multiple levels: operational efficiency, organizational agility, and cutting-edge technologies.
This includes integrating AI solutions, of course, but also applying creative approaches that reinvent processes, optimize ways of working, and bring added value to both clients and teams.
What we do
We act at the crossroad of Business transformation, Sales & Marketing, Operations and IT aiming the best sustainable balance between the benefits for the company, its customers and its employees.
Management Consulting
Interim Management
Coaching - Mentoring
Expert Contractor